# How to Reinstall Luminar Neo?

Sometimes, Luminar Neo can run into unexpected issues –become slow, crash frequently, or certain features stop working correctly. While troubleshooting steps often help, sometimes, one of the most effective solutions is a **reinstall**. This process removes the existing application files and settings completely, allowing you to start fresh with a new installation, which can often resolve persistent problems.  However, if you are unsure, please contact our Support Team at <https://skylum.com/support/contact>, and we'll look at your case closely.

### :point\_up:Before You Start: Back Up Your Catalog

Before you uninstall anything, it’s important to **back up your catalog** to preserve your edits and saved work. The reinstall process will remove all application files and settings, so having a backup ensures nothing is lost.

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Refer to this article on backing up the Catalog: [how-to-backup-your-photos](https://support.skylum.com/something-useful/how-to-backup-your-photos "mention")
{% endhint %}

Also, keep in mind that simply deleting a shortcut or dragging the app to the trash isn't enough. You’ll want to fully uninstall the app to remove any lingering configuration files that might be causing issues

### :tools: How to Uninstall Luminar Neo

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{% tab title="on Windows" %}

1. Quit Luminar Neo if it's running.
2. Go to **Windows Settings > Apps > Apps & features**.
3. Find Luminar Neo in the list, click it (or the three dots next to it), and select **Uninstall**. Follow the prompts.
4. **Restart your PC.**

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{% tab title="on macOS" %}

1. Quit Luminar Neo if it's running. You can do it either via the app or by right-clicking the Dock icon > Quit.
2. Open **Finder** and go to the **Applications** folder.
3. Drag the Luminar Neo application icon to the **Trash**.
4. Empty the Trash (Right-click the Trash icon in the Dock > Empty Trash).
5. **Restart your Mac.**

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### :arrow\_down: How to install Luminar Neo

Once the app is uninstalled, you can download a fresh copy from your Skylum account:

1. Go to [**skylum.com**](https://skylum.com/user/login?utm_source=support\&utm_medium=organic\&utm_campaign=content) and log in to your **Skylum Account**.
2. Navigate to the [**My Software**](https://skylum.com/account/my-software?utm_source=support\&utm_medium=organic\&utm_campaign=content) tab.
3. Find **Luminar Neo** in your list of products and click the **Download** button for your operating system.
4. Install & activate the app.
5. You now have a clean installation of Luminar Neo. If you continue experiencing issues, feel free to [**reach out to our Support Team**](https://skylum.com/support/contact?utm_source=support\&utm_medium=organic\&utm_campaign=content) — we’re happy to help you further.

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Refer to these articles on how to download & activate the app:

:point\_right: [downloading-and-installing](https://support.skylum.com/getting-started/downloading-and-installing "mention")&#x20;

:point\_right: [activation-process](https://support.skylum.com/getting-started/activation-process "mention")
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