> For the complete documentation index, see [llms.txt](https://support.skylum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.skylum.com/cant-see-the-app-in-your-skylum-account.md).

# Can't See the App in Your Skylum Account?

If Luminar Neo isn’t showing up under the [**My Software**](https://skylum.com/account/my-software) tab in your Skylum account, it’s usually due to one of the following reasons:

* Your Skylum account hasn’t been verified yet
* You made the purchase using a different email address
* There might be a typo in the email used at checkout

***

### Unverified Skylum Account

To manage your Luminar Neo license in your account, you first need to verify your email address. Here's how:

* [**Log in** ](https://skylum.com/user/login)to your Skylum account, and go to the [**My software**](https://skylum.com/account/my-software) tab.
* Click on the ***Resend confirmation email*** option:

<figure><img src="/files/9izFc0a8vaGFAjUaftgB" alt=""><figcaption></figcaption></figure>

* Check your Inbox & Spam for an email titled ***'Verify your email to access new possibilities!'***
* Open the email and click on the ***Verify your email*** button:

<figure><img src="/files/tBIfenSoAhshOlLK1fvd" alt=""><figcaption></figcaption></figure>

* Once verified, you’ll be redirected to your account where you can manage your licenses:

<figure><img src="/files/zHExysLFK01rbBGy1s0n" alt=""><figcaption></figcaption></figure>

***

### Purchased with a Different Email Address

If you used an alternative email when purchasing Luminar Neo, the app might not appear in your account. But no worries, you can link the second email to your existing Skylum account:

* [**Log in** ](https://skylum.com/user/login)to your Skylum account, and go to the [**My software**](https://skylum.com/account/my-software) tab.
* Click ***"App isn't showing?"*** in the same My software section:

<figure><img src="/files/I0FMT11eOB4LIRIpnnJb" alt=""><figcaption></figcaption></figure>

* Enter your alternative email address in the field & click **"*****Link my licenses":***

<figure><img src="/files/0H7KUJ0kda5YRGFonLQ9" alt=""><figcaption></figcaption></figure>

* A verification email will be sent to your alternative address:

<figure><img src="/files/4PabS4SAVUUKTdHDukzE" alt=""><figcaption></figcaption></figure>

* Check your inbox & Spam for an email titled ***'Take a moment to verify your additional email!'***
* Once you find the letter, click on the ***Verify your additional email*** button:

<figure><img src="/files/0KAzgEYJTyK19hoyjf5O" alt=""><figcaption></figcaption></figure>

* After the email is verified, you'll be forwarded to your account, where your purchases under that email will appear in your Skylum account.

***

### Missing Upgrade Tools?

If you’ve purchased the **Upgrade Pass 2024/25** for your lifetime license, but don’t see the new tools in the app, it’s possible that the pass was bought under a different email address.

We recommend linking any alternative emails to your Skylum account to ensure your upgrades are correctly displayed.\
👉 Follow the steps described [**here**](#purchased-with-a-different-email-address) to link additional emails.

***

### Still Don’t See Your App?

If none of the steps above help, it’s possible there was a typo in the email address you used during checkout.

No worries, our Support Team is here to help!

Reach out to us at [**skylum.com/support/contact**](https://skylum.com/support/contact), and we’ll locate your order and make sure it’s added to your account.


---

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