> For the complete documentation index, see [llms.txt](https://support.skylum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.skylum.com/getting-started/activation-process.md).

# Activation Process

{% @arcade/embed flowId="FVMLIs7Pz9zSltXBKjLg" url="<https://app.arcade.software/share/FVMLIs7Pz9zSltXBKjLg>" %}

Now that Luminar Neo is installed, it’s time to activate it.

To activate the app, you have to sign in to your Skylum account.

Enter your email address to find out if you already have an account:<br>

<figure><img src="/files/cRQXxWufn7SyJmX6d2DL" alt=""><figcaption></figcaption></figure>

Sign in with your email address (the one you used during the purchase) and the password for your Skylum account. If you created a Skylum using a linked third-party account, **Google, Facebook, Microsoft, or Apple**, click the relevant button.

In case you don't have an account yet, it will be created during the process:

<figure><img src="/files/OwvjWdOqxSy9FAVOxSMz" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If Luminar Neo doesn’t appear in the [**My Software**](https://skylum.com/user/login?utm_source=support\&utm_medium=organic\&utm_campaign=content) tab, it’s possible that there was a typo in the email address you entered during the purchase. To resolve this, visit the [**Skylum Support page**](https://skylum.com/support?utm_source=support\&utm_medium=organic\&utm_campaign=content) and scroll down to the "Missing Your License" section. There, you can check if any app is linked to your email address. If you receive the message "No data was found," please [**contact our Support Team**](https://skylum.com/support/contact?utm_source=support\&utm_medium=organic\&utm_campaign=content) for assistance in locating your purchase.
{% endhint %}

![](https://userguide.skylum.com/hc/article_attachments/20871304585746)

#### &#x20;*<mark style="background-color:orange;">**Important**</mark>* *<mark style="background-color:orange;">**Notes**</mark>*

<details>

<summary>License Key from the Resellers</summary>

In case you purchased the app at one of our resellers, you will have to enter the license key you received by clicking here:

<figure><img src="/files/v8IqRYfkq73yD04Q7gBD" alt=""><figcaption></figcaption></figure>

Enter the **Activation code** you received from our reseller here to activate the app:

<figure><img src="/files/ZkVwTtK390LBTLTLYsQI" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>macOS users</summary>

If you see this activation window, it may happen that you downloaded Luminar Neo from the App Store:

![](/files/OrI3yKbrq4HLdUWrhGBO)

**Kindly note that if you purchase Luminar Neo from the website, you will have to download the app from the website as well,** not the App Store. So, in this case, you need to **uninstall** the App Store version of Luminar Neo and install the correct one from the confirmation letter or Skylum account.

</details>

<details>

<summary>Reactivating Luminar Neo</summary>

If you need to reactivate Luminar Neo (for example, after updating or reinstalling the application, or when installing it on another device), make sure to sign in with your Skylum account credentials (email address and password).

Do not use your license key for reactivation. License keys are used only to register your purchase to a Skylum account. Once the license is linked to your account, all future activations should be completed by signing in to that account.

</details>

<br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://support.skylum.com/getting-started/activation-process.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.