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Luminar Knowledge Hub
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  • Luminar Neo Guide
  • Luminar Neo Tips
  • Luminar Mobile
  • Welcome to Your Learning Journey
  • Getting Started
    • Downloading and Installing
    • Activation Process
  • About Luminar Neo
    • Standalone Image Editor
    • System Requirements
    • Luminar Neo with other software
      • Installing Plug-ins
      • Luminar Neo with Adobe Photoshop
      • Luminar Neo with Adobe Lightroom Classic
      • Luminar Neo as a Photos for macOS Extension
    • Supported File Types and Cameras
    • Working with an unsupported raw format
  • Manage License
    • Create Skylum account
    • Activate Luminar Neo on another device
    • Cancel my subscription
  • How to use Luminar Neo
    • Luminar Neo walkthrough
    • Catalog
      • Catalog Files
        • Catalog Database
        • Multiple Catalogs
        • Backing Up a Catalog
        • Backing Up Your Photo Edits
      • Editing a Single Image
      • Adding a Folder for editing
      • Importing Images from a Memory Card
      • Filmstrip
      • Smart Search
      • Syncing Adjustments
      • Histogram
      • Reconnecting Lost Edits
      • Revealing Original Images
  • Organizing Images
    • Organize Images
    • Star Ratings in Luminar Neo
    • Marking Favorite and Rejected Images
    • Find Your Photos
    • Filtering the View of Your Images
    • Sorting Images
    • Sorting Folders and Albums
    • Handling Raw + JPEG Pairs
    • Virtual Copies
    • Working with the Trash folder
  • Catalog Tools
    • Catalog tools in the Plugin mode
    • Generative tools
      • GenErase
      • GenSwap
      • GenExpand
    • HDR Merge
    • Focus Stacking
    • Panorama Stitching
    • Upscale AI
  • Presets
    • Working with Presets
    • Adding Preset Collection
    • Browsing and applying Presets
    • Customizing a Luminar Neo Preset
  • Editing Tools
    • Start editing with Edit View
    • Layers
      • Layer Properties
      • Adding and Removing a Layer
      • Merge Layers
      • Reordering Layers
      • Transforming a Layer
      • Background Removal AI
    • Crop AI Tool
    • Image Quality tools
      • Noiseless AI
      • Supersharp AI
    • Essential Tools
      • Develop RAW/Develop
      • Enhance AI
      • Erase
      • Structure AI
      • Color
      • Black & White
      • Details
      • Denoise
      • Vignette
    • Landscape Tools
      • Sky AI
      • Sunrays
      • Twilight Enhancer AI
      • Atmosphere AI
      • Landscape
      • Water Enhancer AI
    • Creative Tools
      • Relight AI
      • Color Transfer
      • Magic Light AI
      • Dramatic
      • Mood (LUT)
      • Toning
      • Matte
      • Neon & Glow
      • Mystical
      • Glow
      • Blur
      • Film Grain
    • Portrait Tools
      • Studio Light
      • Portrait Bokeh AI
      • Face AI
      • Skin AI
      • Body AI
      • High Key
    • Professional Tools
      • Supercontrast
      • Color Harmony
      • Dodge & Burn
      • Clone
    • Masking Options
      • Creating a Layer Mask
      • Brush Mask
      • Linear Gradient Mask
      • Using a Radial Mask
      • Mask AI
      • Object Select AI
      • Luminosity Masking
      • Color Masking
      • Mask Actions
  • Saving & Exporting Files
    • Saving Adjustments in a Catalog
    • Export Image
    • Resizing an image
  • Something Useful
    • Keeping Luminar Neo Up To Date
    • Turn on/off Luminar Neo auto-updates for macOS
    • How to backup your photos
    • Keyboard Shortcut Keys
    • How to Access Assets from the X Membership Elite Plan
    • Luminar Neo and X Membership plans
      • How do I know if I need to upgrade my license?
      • Difference between X Membership and the Pro Subscription
  • Troubleshooting
    • Why do RAW photos look different in Luminar Neo?
  • Why do photo colors change after export in Luminar Neo?
  • How can antivirus software affect Luminar Neo?
  • How to Reinstall Luminar Neo?
  • Email field not typing or Slider adjustments not showing?
  • "OpenGL 3.3 or Later Required" Error
  • Why do my RAW photos have strange colors or artifacts?
  • Missing Fujifilm Camera Profiles
  • Why there is a vignette on the RAW files?
  • Backing Up and Restoring Your Edits
  • How to transfer the Catalog to another device?
  • Why Does the Develop RAW tool Change to Develop?
  • Why does my Catalog take so much space?
  • Thumbnails Not Generating or Showing as Black Squares
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Email field not typing or Slider adjustments not showing?

PreviousHow to Reinstall Luminar Neo?Next"OpenGL 3.3 or Later Required" Error

Last updated 1 month ago

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If you’ve encountered problems in Luminar Neo, such as being unable to type in the email field or noticing that slider adjustments don’t change your image — even when set to the maximum — these symptoms are related to outdated IntelĀ® IrisĀ® Xe Graphics drivers.

How to Fix It

The most effective solution is to update your IntelĀ® graphics drivers. Intel provides a helpful utility called the IntelĀ® Driver & Support Assistant, which can automatically detect and install the latest drivers for your system.

Download it here: šŸ‘‰

Once installed, the tool will guide you through checking for updates and installing the most suitable drivers for your GPU.

Q&A Section

🧩 What’s Causing the Problem? Luminar Neo relies on your GPU to display elements like text boxes, sliders, and real-time image updates. If the driver is outdated or malfunctioning, it can cause:

  • Input fields (like email or activation) to become unresponsive

  • Slider changes not to reflect on the image

  • General glitches or interface lag


šŸ–¼ļø Why Do Graphics Drivers Affect UI Elements? Modern apps use your GPU not just for image processing but also for rendering the interface itself. If your GPU driver has problems, the app might fail to display changes properly—even if it registers your actions. That’s why you might be able to click or type, but see no visible response.


šŸ”„ How Often Should You Update? It’s recommended to check for GPU driver updates every few months, especially if you notice crashes, performance drops, or display issues. Staying up to date helps ensure Luminar Neo runs smoothly and efficiently.

Still Need Help?

If updating your drivers doesn’t resolve the issue, our Support Team is here to help.

We’ll take a closer look and guide you through any further steps needed to get things working smoothly again.

šŸ› ļø
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šŸ†˜
Intel Driver & Support Assistant
Contact Skylum Support Team
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