Whitelisting Luminar Neo in Antivirus Software
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Luminar Neo may experience compatibility issues with certain Windows antivirus programs, which can block or restrict its processes. To ensure smooth operation, it’s important to whitelist Luminar Neo in your antivirus settings.
Please note that issues that appear because of the antivirus may be:
Crash of the app
Inability to activate the app
Inability to log into the app after entering the required credentials (the log-in window just hangs)
Corrupted UI of the login window and Skylum website that affects users' experience
Access Antivirus Settings: Open your antivirus software and navigate to its settings or preferences.
Find Exclusions/Exceptions: Locate the section for exclusions or exceptions.
Add Luminar Neo: Include the Luminar Neo executable file (typically LuminarNeo.exe) or its folder in the exclusion list.
Confirm Changes: Save your adjustments and ensure that real-time protection is enabled.
Also, please note that we do not recommend using Kaspersky Antivirus due to its proven russian roots and data leaks that the Russian intelligence services may use. The antivirus filtering of Kaspersky has also proved to be incredibly and illogically strict, so please consider switching to the antivirus software listed above to prevent any possible issues with our app and all other apps on your PC.
If you encounter connection issues while updating or installing Luminar Neo, consider the following solutions:
Adjust Antivirus Settings: Either temporarily disable your antivirus or add Luminar Neo to its list of exclusions. Consult your antivirus manual for specific instructions.
Router Firewall: If your router has a firewall, consider temporarily disabling it as well.
For detailed instructions, refer to the . You can find the video guide on how to whitelist the needed app in Avast .
For more information, check the . You can find the video guide on how to whitelist the needed app in Eset .
For detailed instructions, visit the . You can find the video guide on how to whitelist the needed app in Avira .
For more information, refer to the . You can find the video guide on how to whitelist the needed app in Bitdefender .
For detailed instructions, check the . You can find the video guide on how to whitelist the needed app in Malwarebytes .
For detailed instructions, refer to the .
Disable Windows Defender Firewall: You can turn off the Windows Defender Firewall by following the instructions provided in this , or add Luminar Neo to the list of exceptions.