Fix Sync Issues Between Luminar Mobile and Luminar Neo

If your photos aren’t syncing between Luminar Mobile and Luminar Neo, a few quick checks can usually resolve the issue.

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🧑‍💻 Step 1: Verify Your Account

Make sure you’re signed in to the same Skylum account on both apps. Syncing works only when your mobile and desktop apps share the same Skylum login. If you're using a different account for Luminar Mobile, you will need to Merge Accounts. Please refer to the video tutorial below:

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⚙️ Step 2: Check Luminar Space Settings

Ensure that the Sync Across Devices toggle is enabled.

On Luminar Mobile, open any photo and navigate to: More (three dots) → Luminar Space → Sync Across Devices

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🖼️ Step 3: Confirm your Photo is Edited

Only photos with at least one applied adjustment or edit will sync. If your photo appears unchanged, apply a small adjustment (for example, exposure or contrast) to trigger synchronization.

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🌐 Step 4: Check Your Internet Connection

Syncing requires an active internet connection on both devices.

• If you’re using Wi-Fi, confirm both devices are online.

• If you’re using Mobile Data, ensure Use Cellular to Sync is enabled in Luminar Mobile settings.

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🔄 Step 5: Restart the Apps

Sometimes, restarting helps reinitiate the sync process:

• On Desktop (Luminar Neo): Quit and reopen the app.

• On Mobile: Swipe down within the Luminar Space view to manually trigger re-syncing.

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🧱 Step 6: Review Security Software

If you have antivirus or firewall software on your desktop, it may block synchronization. Try temporarily disabling it to see if syncing resumes.

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💬 Step 7: Contact Support

If the issue persists after trying the steps above, our team can help. Contact the Skylum Support Team here: 👉 https://skylum.com/support/contact

Please include:

• A brief description of the issue

• Screenshots of Luminar Space settings

• Confirmation that both apps use the same Skylum account