> For the complete documentation index, see [llms.txt](https://support.skylum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.skylum.com/fix-sync-issues-between-luminar-mobile-and-luminar-neo.md).

# Fix Sync Issues Between Luminar Mobile and Luminar Neo

If your photos aren’t syncing between **Luminar Mobile** and **Luminar Neo**, a few quick checks can usually resolve the issue.

***

### :technologist: Step 1: Verify Your Account

Make sure you’re **signed in to the same Skylum account** on both apps.\
Syncing works only when your mobile and desktop apps share the same Skylum login.\
\
If you're using a different account for Luminar Mobile, you will need to **Merge Accounts.** Please refer to the video tutorial below:

{% @arcade/embed flowId="3iXYjShSPxMGvHxPh2nI" url="<https://app.arcade.software/share/3iXYjShSPxMGvHxPh2nI>" %}

***

### ⚙️ Step 2: Check Luminar Space Settings

Ensure that the **Sync Across Devices** toggle is **enabled**.

On **Luminar Mobile**, open any photo and navigate to:\
**More (three dots) → Luminar Space → Sync Across Devices**

<div align="left"><figure><img src="/files/EThFNiCyH36SD5dBNZeA" alt="" width="375"><figcaption></figcaption></figure> <figure><img src="/files/7WsGS6vKzHQjJ6YbeRGQ" alt="" width="375"><figcaption></figcaption></figure> <figure><img src="/files/5K2BciW4mf41HfhgOynH" alt="" width="375"><figcaption></figcaption></figure></div>

***

### :globe\_with\_meridians: Step 3: Check Your Internet Connection

Syncing requires an active internet connection on both devices.

* If you’re using **Wi-Fi**, confirm both devices are online.
* If you’re using **Mobile Data**, ensure **Use Cellular to Sync** is enabled in Luminar Mobile settings.

<figure><img src="/files/5l2pkMBO3wbn5BtaMVPE" alt="" width="375"><figcaption></figcaption></figure>

***

### 🔄 Step 4: Restart the Apps

Sometimes, restarting helps reinitiate the sync process:

* **On Desktop (Luminar Neo):** Quit and reopen the app.
* **On Mobile:** Swipe down within the Luminar Space view to manually trigger re-syncing.

***

### 🧱 Step 5: Review Security Software

If you have **antivirus or firewall software** on your desktop, it may block synchronization.\
Try **temporarily disabling** it to see if syncing resumes.

***

### 💬 Step 6: Contact Support

If the issue persists after trying the steps above, our team can help.\
Contact the **Skylum Support Team** here:\
👉 <https://skylum.com/support/contact>

Please include:

* A brief description of the issue
* Screenshots of Luminar Space settings
* Confirmation that both apps use the same Skylum account


---

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